Cryptocurrency exchange Coinbase announced that they are actively continuing to develop the user support team to provide the necessary assistance to its growing clientele.
By the end of 2018 a staff of customer service representatives is planning to increase 16 times. Also plans to open a call-centre that will operate 24 hours a day. The need for such changes arose as a result of the huge influx of new users — up to 125,000 a day.
We continue to expand our customer service. By the end of March 2018 team will be in 16 times more than in January 2017. We also introduce a round-the-clock telephone support: 24 hours a day, 7 days a week.
As soon as crypto currencies will continue to undergo their own cycles of adoption, and the General public show an increasing interest in the cryptocurrency, the need for more convenient to use the exchanges will increase.
With the increasing number of investors entering the market, the price of BTC and other cryptocurrencies is likely to continue to grow. These new investors do not fully have knowledge about the technology underlying the cryptocurrency, and they will need additional support.